Privacy Policy

Privacy Statement

Welcome to our website. This Privacy Statement describes the types of information that Pragathi Rail ("Pragathi Rail," "we," or "us") collects from and about our customers and their corporate representatives ("Customers") on our website, www.pragathirail.com (the "Site"). Our Site and services are aimed at companies and their representatives and not at individual consumers or households.

Your privacy is important to us. This Privacy Statement sets forth our policy regarding the collection, use, and disclosure of business information that we collect when engaging with prospective and existing Customers and their representatives ("Customer Representatives"), and from Customers' employees or others authorized to use Pragathi Rail products and services ("Authorized Users"). By using the Site or engaging us to provide our services, you agree to the data collection, use, disclosure, and storage practices described in this Privacy Statement.

Pragathi Rail seeks to transform railway engineering through artificial intelligence, automation, and digital workflows, helping modernise railway operations through intelligent solutions.

Pragathi Rail collects identifiable information from and about Customer Representatives and employees or others authorized to use a Customer-issued device ("Customer Data"). When Pragathi Rail collects and uses Customer Data on behalf of its Customers to provide our services, Pragathi Rail generally acts as a processor or service provider rather than a controller of that Customer Data.

Privacy Rights

If you are a Customer Representative or Authorized User and would like to exercise your privacy rights or opt out of Pragathi Rail processing your information on behalf of a Customer, please contact the relevant Customer directly.

Pragathi Rail does not knowingly collect consumer household information from its Customers or sell or share Customer Representative information with third parties for purposes not described in this Privacy Statement, except as applicable to service providers and subprocessors.

By accessing or using the Site, you consent to the information collection, disclosure, and use practices described in this Privacy Statement. Certain features or services referenced in this Privacy Statement may not always be available on the Site. Please also review our Terms of Use, which govern your use of the Site.

Information Collection

We collect information from Customer Representatives when they choose to provide it to us. This may occur when they submit personal information through a form on our Site, create an account, sign up for email communications, use our services, or otherwise contact us.

We may collect business information such as name, address, email address, telephone number, and mobile telephone number from current or prospective Customers. Personal information means information about an individual from which that person can be identified and does not include anonymous information where the identity has been removed.

If Customers make purchases through the Site, they may provide payment information, such as payment card or other financial account information and billing address. If third-party payment processors are used, they collect and process that information directly to facilitate payments on our behalf.

Authorized User Notice

If you access Pragathi Rail products or services on behalf of one of our Customers, you may be considered an Authorized User under the relevant Customer agreement. We collect Authorized Users' personal information on behalf of our Customers, and our Customers determine how that information is collected and used, including what information is shared with us.

On behalf of our Customers, we may collect information such as first name, last name, email address, username, device identifiers, IP addresses, internet activity information, website URLs and domains, browsing activity, general geographic location, and other information required to provide our services.

This Site is not intended to collect personal health information or other sensitive information about Customer Representatives or Authorized Users. Any such information should be handled in accordance with applicable agreements, privacy policies, and procedures.

If a Customer Representative provides the name of their company, we may use the company name on a list of current or former customers for promotional purposes.

If you use a third-party service to connect or communicate with us, such as a social network or video conferencing service, we may receive certain information from that third party based on your registration and privacy settings.

Information Collected From Other Sources

We may obtain information about prospective Customers and Customer Representatives from other sources, including websites and social networks. This information may include purchase or browsing history, anonymous identifiers, demographic information, interests, and publicly available online information that we may review for customer acquisition, support, or service delivery purposes.

Information Obtained From Third Parties

If we receive Customer Data from or on behalf of our Customers, we will use that information for the specific purposes for which it was provided, subject to applicable agreements and laws.

Information Use

In addition to providing services to our Customers, we may use the information we collect from and about Customer Representatives to:

• Assess business needs and determine suitable products or services.
• Send requested product or service information.
• Respond to customer service requests, questions, and concerns.
• Send newsletters and marketing communications where permitted.
• Improve our website, content, functionality, and marketing efforts.
• Conduct research and analysis.
• Display content based on interests.
• Comply with applicable laws and respond to lawful requests from public authorities.
• Enforce this Privacy Statement and our Terms of Use.
• Protect our rights, privacy, safety, and property, and those of others.
• Develop new programs, products, or services.
• Protect the security and integrity of our services and business.
• Fulfil purposes disclosed at the point of data collection or in agreements with our Customers.

Pragathi Rail may use aggregated, de-identified, or anonymised data for research and development, product improvement, and other lawful business purposes.

Information Sharing

We may share Customer Representative information and Customer Data with service providers or subprocessors when necessary to provide our services.

We may engage third parties to perform functions related to our Site and services. These third parties may access only the information needed to perform their business functions and are expected to use it only as necessary to provide the relevant services.

We may share information:

1. With third parties that may provide promotional materials, goods, or services that could be of interest to you, where permitted by law.
2. With service providers for business, professional, technical, or operational support.
3. When necessary to investigate or address violations of this Privacy Statement, our Terms of Use, or applicable rights.
4. When disclosure is reasonably necessary to protect rights, safety, prevent fraud, or respond to government requests.
5. To comply with judicial proceedings, law enforcement requests, regulatory requirements, or other legal obligations.
6. As disclosed at the point of collection or in agreements with our Customers.

If Pragathi Rail is involved in a merger, acquisition, or sale of all or part of its assets, we may transfer relevant information as part of that transaction. Where required, we will provide notice of material changes to the ownership or use of personal information.

Information We Automatically Collect and Cookie Policy

Like most websites, we may automatically collect information about your computer or device, including IP address, browser type, referring and exit pages, and operating system.

We and our third-party service providers may automatically collect information when you visit or interact with our Site. This may include:

• Browser and operating system information.
• The URL or advertisement that referred you to the Site.
• Search terms entered into a search engine that led you to the Site.
• Areas or pages of the Site that you visit.
• Other information commonly shared when browsers communicate with websites.

We may use cookies, web beacons, pixel tags, log files, and similar technologies to collect information when you use our Site or interact with our emails and online advertisements.

We may collect non-personal information such as device identifiers, browser type, operating system, device model, software version, IP address, mobile or internet service provider information, and the domain from which you accessed the Site. If this information is linked to personal information, we will treat it as personal information under this Privacy Statement.

We may also collect information about your use of the Site, including access dates and times, pages visited, time spent on the Site, return visits, and interactions with emails and advertisements. This information helps us understand usage trends and improve our Site.

We may use third-party tools or services, such as analytics providers, to analyse and improve our Site. These providers are expected to use information collected on our behalf only to support our business.

Tracking Options

You may adjust your browser or operating system settings to limit tracking or decline cookies. However, doing so may affect certain features of the Site.

On mobile devices, you can adjust privacy and advertising settings to limit tracking. Our systems may not recognise all Do Not Track requests.

Combination of Information

We may combine information you provide, information collected automatically through our Site, and information obtained offline or from third-party sources to tailor communications and improve our services.

If another entity acquires Pragathi Rail or its assets, information collected about Customer Representatives and Customer Data may be transferred to that entity, subject to applicable law and appropriate safeguards.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or otherwise manage your personal information.

If you have questions about our privacy practices or wish to exercise applicable privacy rights, please contact Pragathi Rail using the contact details provided on our website.

Legal Requirements

We may disclose Customer Data when required by law or when we reasonably believe disclosure is necessary to comply with a legal obligation, protect our rights or property, protect the personal safety of users or the public, or defend against legal liability.

Children

Protecting children's privacy is important to us. Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children under 16.

Links to Other Websites

This Privacy Statement applies only to our Site. Our Site may contain links to third-party websites or applications, including social media platforms, which may have different privacy policies. Pragathi Rail is not responsible for the privacy practices of such third-party websites or applications.

Data Security

The security of your personal information is important to us. We use appropriate physical, administrative, and technical measures to help safeguard the information we collect. However, transmission of information over the internet is not completely secure, and we cannot guarantee the security of information transmitted to our Site. Any transmission of personal information is at your own risk.

Data Storage and Retention

Your personal information may be stored on our service providers' servers in India or other countries, subject to applicable law. We may collect, use, disclose, and process information as described in this Privacy Statement.

We retain personal information for as long as necessary to provide our services, fulfil contractual obligations, comply with legal requirements, and resolve disputes.

Access to Your Personal Information

You may contact Pragathi Rail to request access to, correction of, or deletion of personal information you have provided to us. We may not be able to accommodate a request where retaining or processing the information is necessary to comply with legal, regulatory, contractual, or audit requirements.

Changes to Our Privacy Statement

We reserve the right to revise this Privacy Statement at any time. Changes will be posted on our Site. If we make material changes, we will provide appropriate notice where required. Your continued use of the Site after changes are posted indicates your acknowledgement of the revised Privacy Statement.

Contact Us

If you have any questions about this Privacy Statement or our information practices, please contact:

Effective as of October 2026